Factors Affecting Job Satisfaction in Public Sector in Kenya: A Case Study of Post Bank, Nairobi Head Office, Kenya
DOI:
https://doi.org/10.17613/csbp-eq90Keywords:
Job satisfaction, Rewards System, Remuneration, Leadership Styles, Employee involvementAbstract
The purpose of the study was to determine the factors affecting job satisfaction in public sector in Kenya at Post Bank Kenya. The study specific objectives included to examine the influence of remuneration, reward system, leadership styles and employee involvement on job satisfaction at Post Bank Kenya. The research employed descriptive survey design to allow for a thorough examination of the research problem. The target population included 234 employees attached to Post bank Kenya, Nairobi head office. The study adopted 40% of the target population as the sample size giving sample size of 94. Stratified random sampling technique was used to select employees. Primary data was collected through questionnaires administered by the researcher through online survey where google forms designed questionnaires was shared with respondents in form of a link in their personal emails. The collected data was analysed using Microsoft Office Excel. The data was analysed using quantitative methods such frequency distribution tables. Data was presented in the form of Pie charts and bar graphs. First, the study established that remuneration had a major influence on job satisfaction at Post Bank Kenya as supported by 78% of the despondences. Secondly, reward system had a major influence on job satisfaction at Post Bank Kenya as evidenced by 76% of the respondents. Thirdly, leadership styles had a major influence on job satisfaction at Post Bank Kenya as evidenced by 83% of the respondents. Finally, involvement of employees had a major influence on job satisfaction at Post Bank Kenya as supported by 92% of the respondents. The study suggests to top management of Post bank Kenya to improve on remuneration, reward system and adopt transformational and democratic leadership and improve on the level of involvement of employees in terms of empowering, involvement in decision making and allowing employees to set objectives.
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